I turned in my laptop for repairs this January (under a month after the last repair). The screen was broken. Then they informed me that the motherboard was also borked, due to moisture, so I’d have to pay for the repairing of that. Okay, that’s fair enough I guess. So I told them to go ahead and repair. Months passed, until I finally got ahold of them again in April. They then told me that there had been some kind of mistake somewhere and that they would get right to repairing it and that they would do it for free because of the excessive wait. Fair deal, though I’m getting grumpy waiting for my laptop so long, but NOW it must soon be here, as they’re on it again.
Not so, now they tell me that the spare motherboard they had in stock for the laptop was also broken, so they needed to order new ones. More waiting. Yay. Then suddenly it was vacation, so I couldn’t get ahold of them. Waiting for supplies from Denmark. Right. Well, I need a motherboard for it to work. So I wait.
Now it’s September and I have yet to see any laptop, the technician doesn’t reply to my queries, and the people in phone support are about as much help as talking to my wall. I need that laptop.
So what can I do? I can contact the idiots and probably demand that they send the laptop to me now. But what good will that do, I’ll have a laptop without a working motherboard. So that’s the same as right now, really. Complain? Right, that’s what I’m doing, they don’t seem to care much. So I’m at a loss. Just want my laptop back.
For the record the laptop is a Zepto Znote 6515WD. I believe that’s just a rebranded Compal laptop, though I have no idea which model.